Returns & Refund Policy

Customer satisfaction is our number one priority. We are committed to providing a positive experience for every customer and stand behind the quality of our products. We offer a full refund on products that are unused and unopened with a return window of 1-15days  from date of receiving our product(s). If the packaging cannot be accounted for, a partial refund may be issued at our discretion. Our refund processing time is 15-30 days.

Please note that customers are responsible for all return shipping costs. To be eligible for a return, items must be sent back in their original packaging and must include proof of purchase. You are also eligible for a replacement should you wish to have it so, as opposed to a  refund. Note: To be eligible, you must notify us within 15 days of receiving the product(s). If you have any questions or need assistance with the replacement process, please contact our customer support team.

Contact Number:
+27 (0) 12 004 1284
 
Email:
Physical Address:
All Aqua International (PTY) LTD
Third Street Ga-Rankuwa

Pretoria, 0208

At ALL AQUA INTERNATIONAL, we are committed to providing high-quality products and ensuring your satisfaction with every purchase. If you receive a damaged or defective product, we will be glad to assist you in obtaining a replacement. Please read our replacement policy carefully.

  1. Eligibility for Replacement:

You are eligible for a replacement if you receive a damaged or defective product from ALL AQUA INTERNATIONAL. To be eligible, you must notify us within 5days of receiving the damaged product.

  1. Notification Process:

To request a replacement, please contact our customer support team by email within the stipulated timeframe. You will be asked to provide your order number, a detailed description of the damage, and clear photographs of the damaged product.

  1. Evaluation of Damage:

Our team will assess the information and images you provide to determine the extent of the damage. We may request additional information or images if needed.

  1. Replacement Process:

If your request is approved, we will arrange for a replacement of the damaged product. The replacement will be of the same item and specifications as the original purchase.

  1. Return of Damaged Product:

In some cases, we may request the return of the damaged product. We will provide instructions for the return process, which may include a prepaid shipping label.

  1. Timelines:

We aim to process replacement requests promptly, and we will provide you with an estimated timeline for the replacement. Replacement timeframes may vary depending on product availability and shipping logistics.**Refund Policy – Replacement for Damaged Goods.

  1. Exclusions:

This policy only covers damaged or defective items. It does not apply to products damaged due to misuse, improper handling, or normal wear and tear. Custom-made or personalized items may not be eligible for replacement.

  1. No Refunds:

Please note that we do not offer refunds for damaged goods; we only offer replacements.

  1. Contact Us:

If you have any questions or need assistance with the replacement process, please contact our customer support team at sales@allaquainternational.com.

By making a purchase from ALL AQUA INTERNATIONAL, you agree to and acknowledge our Replacement for Damaged Goods Policy. We are committed to ensuring your satisfaction, and we appreciate your understanding of our policy.